Why I Hate Shopping in LUSH | March 2017

I know to some people, LUSH is the happiest place since Disney World. The staff are happy, helpful and it’s smells delicious what’s not to like? Well… maybe it’s me but I don’t have the same opinion. I find the whole experience exhausting, uncomfortable and all-round unpleasant. I am going to tell you, why I hate shopping in LUSH.

Firstly, I have a love-hate relationship with the products. They smell nice, look nice, feel nice on your skin… at the same time, it’s £5 per bath bomb. I can only content myself in a bath for 10 minutes, 20 max. So I need to really justify spending £5 per bath, to turn my water blue.

Lush online don’t offer free delivery ever. Secondly, I hate the way the package their online orders. Nothing is in bags and all the products go all over the packaging. So when i want something from Lush, I go into store… and hate every single minute of it.

It’s always incredibly warm 

The UK is a relatively cold climate, meaning there aren’t many days you can go out without a jacket. Is there anything worse than walking into a store and it feels like a sauna? I’m not sure if the heat of the store is supposed to resemble a hot bath, but that’s what it feels like. Plus they’re always busy and cramped… no-one enjoys shopping like that.

The people are too friendly. 

Call me a Scrooge. Call me British. The staff are just over-friendly. By all means, come up to me and ask if I’m okay that’s good customer service. But when i say I’m fine, leave me alone. Please don’t walk around the store with me to see what I’m buying.

I deal with anxiety so the prospect of going into the store sends me into a frenzy, only because the staff are so in-your-face. I did a bit of research on this and apparently if you directly tell a member of staff that you wish to be left alone, for anxiety or other, they will. Not only will they leave you alone but they’ll tell the other members of staff not to approach you either.

Maybe I’m making a big deal of this but I’d rather not have the entirety of the staff being told not to approach me and drawing more attention to me. Particularly when the staff could stop just being so pushy   in-your-face. I’m sorry but there is just no need for it, it’s incredibly uncomfortable. If I say I’m fine, I mean it. Please leave me to shop in peace.

At Christmas time an employee basically linked arms with me as she added products into my basket that I admitted I’d never tried. No please stop. Unless you plan on picking up my tab, get your hands out of my basket please.

They pressure sell with a smile 

To illustrate this point, I want to share an experience from a few weeks ago. I was in the store two seconds when a woman came up and asked me if i was okay. I said yes, she then asked me if I’d been told about their new promotion. As she’d just watched me walk in the door- obviously not.

She told me about their new charity bath bombs. Once she’d finished, I thanked her and tried to proceed with my shopping. She proceeded to stand by me and directly asked me if I’d like one of the bath bombs. I said, ‘it’s okay thanks, I’m just looking’ as she continues to stand beside me.

By this point I’m starting to get anxious because she won’t leave. She then stood beside me while I looked at the other bath bombs and proceeded to tell me that the charity bath bombs were for a great cause.

I continued to politely thank her every time she’d say something about these bath bombs, while she was still standing beside me i add. I went to make my way to pay and she stops me again and says ‘are you sure you don’t want one?’

It’s pressure selling with a happy face. “They’re just being nice” people tell me, no I don’t find it pleasant in the slightest. I find it awkward and stressful and annoying.

The inside jokes

The staff in Lush always seem to be the best of friends.  I always seem to get caught up in the staff’s inside jokes. Maybe it’s just because i can be incredible awkward, but I really don’t care about the hilarious antics you and your co-workers got up to before the shop opens.

I equally don’t want to see you all wiping glitter all over each other and all the awkward flirting. As a customer, I don’t actually care for all the inside jokes, in fact it just reinforces how outside we all are.

It takes a year to pay 

Select the bath bomb. Print the label. Put it in a bag. Close the bag. Repeat six times. And all the small talk that this entails. I just can’t.


By this point, I’m an over-heated, anxious, tired mess and it takes me a good few months to talk myself into going back in.

I’d love to know your experiences with Lush! Maybe you’re in the same boat as me and just find it a nightmare or maybe you love it! Either way, please let me know in the comments below.

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  1. March 28, 2017 / 7:49 pm

    Ok this post needed to be made, every blogger raves about LUSH and I love a bath bomb every now and again to give as a gift (I’ve never bought myself one!). But the smell and heat are ridiculously overwhelming. I agree the staff are very in your face and make you feel pressured to by in *the nicest way* possible – that’s where your smile thing is a problem. Sometimes I’d buy more if they just let me make a decision alone! Yep totally sweaty stressed mess.
    Kate || http://www.katerattley.com

  2. March 29, 2017 / 12:08 pm

    I’ve never heard of the place, maybe it’s just in the U.K., but I promise you I would probably end up in the county jail for punching someone, wth? I don’t blame you there is nothing worse than a pushy salesperson and they sound over the top! Wow I so couldn’t deal!

  3. March 30, 2017 / 12:13 pm

    Aw I can relate so well, thank you for writing this! I always feel like I have to chat back for ages, or else I will be considered mean or unfriendly, it sounds silly, but I get so conscious about it haha – also the shops are so small, you can’t go off and have a quiet browse without being confronted by another assistant haha xD I think it’s so nice they want to put you at ease, but by doing so, it feels very claustrophobic and I have to know my favourite scents off by heart! Your blog is so cute btw! 😀 xx

    elizabeth ♡ ”Ice Cream” whispers Clara
    (lets follow each other on bloglovin or instagram)

  4. April 10, 2018 / 9:01 am

    Oh my god I’m so so glad someone has finally said all this. I agree with every single thing. I’m in a bath ten mins and as much as I love it I’m like right done now so £5 for a bath bomb is crazy and I spend a lot of money on beauty!! They are too too friendly in my maybe overly British personality but it’s similar to cheerleaders or camp leaders in America – just chill on the pep ok!! They do take forever to package stuff all while telling “inside” jokes to each other and apart from the overly priced bath stuff I really don’t rate a lot of the products. Sorry! X

    • gemmalynsey
      April 10, 2018 / 7:00 pm

      I’m so glad I’m not the only one! Lots of people seem to be on the same page as us, maybe someone from LUSH will take note! Thanks for reading